Prime Relocation is a relocation agency based in Zug that helps expats, families and HR teams move to Switzerland. The firm was founded in Zug in 2006, describes itself as family-owned and has been led since 2013 by its managing owner, Kati Kägi. From the Prime Relocation Zug office on Industriestrasse, the consultants cover Zurich, Zug, Geneva, Basel, Lausanne and Lucerne as their main regions, plus Liechtenstein, and take on moves to other cantons too.
Home search is the centre of the business. After a call about budget, commute, schools and lifestyle, the team checks listings every day and asks its landlord and broker contacts about flats that never reach the portals. Consultants go to the viewings with you, prepare the application in the form Swiss letting agencies expect and follow it up, then review the lease and attend the move-in inspection. In Zurich, Geneva or Zug that paperwork matters: salary slips, permit, references from former landlords and the Betreibungsauszug, the debt-collection extract, decide who gets the flat. The agency's own figure for the time to a signed lease is four to eight weeks, and the search can start before you arrive, with video viewings.
The other arrival services are built around the search. The team prepares L, B and C permit applications and family reunification for EU/EFTA and non-EU nationals, submits them to the cantonal office and completes the registration at the commune, which is due within 14 days of moving in. It finds furnished temporary apartments for a few weeks up to six months, compares international, bilingual and public schools and handles the applications, runs orientation tours of one or two days, and helps with the bank account, health insurance (compulsory within three months of registering), utilities and exchanging a foreign driving licence.
Employers can use a corporate programme: a Swiss addendum to their relocation policy, agreed service levels, regular reporting with budget tracking and satisfaction surveys, and delivery for anything from a single executive to a group of more than 100 employees. The firm also acts as Swiss destination partner for international relocation management companies. Banking, pharma, technology and international organisations are named as its main client sectors, and it says it has handled more than 2,500 relocations.
Prime Relocation is a member of EuRA and has held the EuRA Global Quality Seal since August 2016, at the Plus level according to its own site, with a recertification every two years. The team page lists twelve consultants alongside the owner, several of whom speak Italian or Spanish as well as English, German and French. A first 30-minute video consultation is free, and the office takes calls Monday to Friday from 9:00 to 18:00, with weekend appointments on request.
